IT support, managed IT and cyber security
IT support and managed IT services for Gold Coast and Brisbane businesses
Crew IT looks after the technology your business runs on: fast help when something breaks, fully managed IT when you want it handled, and serious security for the people and data that matter most. Local technicians, straight answers, no jargon.
- Local Gold Coast and Brisbane technicians
- Onsite and remote support
- SentinelOne EDR and Adlumin MDR security
- 24/7 support available on managed plans
Quick answer: Crew IT is a Gold Coast based IT company supporting businesses across the Gold Coast and Brisbane. We provide pay as you go (ad hoc) IT support, fully managed IT services, cyber security with SentinelOne EDR and Adlumin MDR, Microsoft 365, SharePoint and Dropbox migrations, VoIP phone systems, website hosting on Australian servers and AWS cloud management.
Technologies we support and manage
- Microsoft 365
- SentinelOne
- N-able
- Adlumin
- SharePoint
- Dropbox
- AWS
- Microsoft Azure
- Cloudflare
What we do
Everything your business needs from an IT partner
One local team for support, security, cloud and communications, so you are never stuck in the middle of five different vendors.
Managed IT Services
A monthly plan that covers monitoring, updates, security, backups and help desk support, with 24/7 support available.
Ad Hoc IT Support
No contract. Call us when you need us and pay only for the help you use.
Onsite and Remote Support
Most fixes happen remotely in the same session. When hands-on work is needed, a local technician comes to you.
SentinelOne Antivirus and EDR
AI-driven endpoint protection that detects and stops ransomware, and can roll an attack back on Windows devices.
Managed Detection and Response
Adlumin MDR by N-able puts a 24/7 security operations centre on watch for your executives and high-profile users.
Microsoft 365
Licensing advice, setup, security hardening and day to day support for Outlook, Teams, OneDrive, SharePoint and Intune.
SharePoint and Dropbox
Setup, permissions and migrations between file servers, Dropbox, SharePoint and OneDrive, without losing a file or a folder permission.
Managed Storage (NAS)
Monitored on-premises NAS devices and file servers with snapshots, offsite backup and health alerts.
VoIP Phone Systems
Cloud phone systems that keep your existing numbers, with mobile apps, call queues and voicemail to email.
Website Hosting
Fast, secure website and WordPress hosting on servers in a Sydney data centre, with SSL certificates and nightly backups.
AWS and Cloud Management
Design, security, cost control and monitoring for Amazon Web Services and Microsoft Azure environments.
Not sure what you need?
Tell us what is slowing your team down or keeping you up at night. We will point you in the right direction, free.
Ways to work with us
Support that fits how your business works
Start with help on demand, move to fully managed IT when you are ready, and add round-the-clock security monitoring where the risk is highest.
Ad hoc support
For small teams that want expert help on demand.
- No lock-in contract
- Remote and onsite help
- Pay only for the time used
- Local technicians who know your setup
Managed IT
For businesses that rely on IT every day and want it handled.
- 24/7 monitoring of devices, servers and backups
- Updates and patching managed for you
- SentinelOne protection on every device
- Help desk support for your whole team
- A predictable monthly cost
Managed security (MDR)
For executives, directors and high-profile users.
- Adlumin 24/7 security operations centre
- Threat detection across devices, identities and Microsoft 365
- Rapid containment of active threats
- Clear reporting in plain English
Why Crew IT
Big-company capability. Local-team service.
We use the same security and management platforms trusted by large organisations, delivered by people who pick up the phone and know your business by name.
24/7
Support available on managed plans
2 cities
Gold Coast and Brisbane, onsite
1 team
Support, security, cloud and phones
0 jargon
Plain-English advice and quotes
Rapid response
We pick up fast and get straight to the problem. No ticket black holes and no time wasting.
Genuinely local
Our team is based on the Gold Coast and works across Brisbane, so a technician can be onsite quickly when remote help is not enough.
Security first
Every managed device is protected with enterprise-grade tools, and high-risk users can have a 24/7 security team watching over them.
Fair and upfront
We explain what we recommend and why, and we quote before we start. Good people, great skills, no surprises.
Getting started
Switching to Crew IT is simple
- Talk to us Call 07 5620 1016 or book a free consultation. Tell us what is working, what is not and what worries you.
- Free IT review We look over your devices, Microsoft 365, security, backups and network, then explain what we found in plain English.
- A clear plan and quote You get a recommendation that suits your size and budget, with a written quote and no obligation.
- We take it from there We secure your systems, set your team up with support and stay on call, whether that is ad hoc or fully managed.
Where we work
Local IT support across the Gold Coast and Brisbane
Crew IT is based on the Gold Coast and supports businesses from Coolangatta to the Brisbane CBD and the suburbs in between. Remote support starts the moment you call, and when something needs hands-on attention, a local technician can be at your office the same day where possible.
- Southport
- Surfers Paradise
- Broadbeach
- Robina
- Varsity Lakes
- Burleigh Heads
- Nerang
- Helensvale
- Coomera
- Coolangatta
- Brisbane CBD
- Fortitude Valley
- Newstead
- South Brisbane
- Milton
- Toowong
- Chermside
- Carindale
- Mount Gravatt
- Springwood
Common questions about IT support
What is the difference between ad hoc and managed IT support?
Ad hoc support is pay as you go: you contact us when something goes wrong and pay for the time we spend. Managed IT is a monthly plan where we monitor, update, secure and back up your systems proactively, so fewer things break and help desk support is part of the plan. Many businesses start ad hoc and move to managed IT as they grow.
Do you provide onsite IT support on the Gold Coast and in Brisbane?
Yes. Our technicians are local and attend businesses across the Gold Coast and Brisbane. Most issues are fixed remotely, which is faster and cheaper for you, and we come onsite when hardware, networks or a hands-on fix is needed.
What is EDR, and is it better than antivirus?
Endpoint detection and response (EDR) goes beyond traditional antivirus. Instead of only matching known viruses, it watches behaviour on every computer, stops ransomware and suspicious activity automatically and records exactly what happened. Crew IT uses SentinelOne, which can also roll back the changes made by ransomware on Windows devices.
Who needs managed detection and response (MDR)?
MDR adds people to the technology: security analysts in a 24/7 security operations centre who investigate alerts and respond to threats in real time. We recommend it for executives, directors, public figures and high-net-worth individuals, and for businesses that handle sensitive client, financial or health information. Crew IT delivers MDR through Adlumin by N-able.
Can you move our files from Dropbox or a server to SharePoint?
Yes. We plan and run migrations from file servers, NAS devices and Dropbox to SharePoint and OneDrive, keeping folder structures and permissions intact and syncing changes right up to cutover so your team does not lose work.
How do I get support from Crew IT right now?
Call 07 5620 1016. Existing clients can also lodge a ticket or start a remote support session from our support page.